We've only had a few cards so far this year but we've noticed these few super-efficient ones have it down so that they needn't write a single personal word. Their cards are of the "picture of family that looks exactly like the last ten pictures" sort (we're all grown up now we don't change much), return address and our address in the form of computer made stickers -- and no signature at all! Not so much as a "Happy Holidays, love Us." We could send a return card with the weevil blessing and it would have so much more depth and meaning.
Sometimes respect for the service person is a stretch, as in a visit to a big box hardware store:
- I'm looking for your anglewidgets - can you help me, please?
- Sorry - there's no demand for those. Sir.
- You're sure there's no demand?
- Absolutely.
- Thank you.
PO'd customer walks across the square to competitor and picks up a package off the rack. Oddly enough, the first store I tried is closing at the end of this month.
Sometimes respect for the service person is a stretch, as in a visit to a big box hardware store:
- I'm looking for your anglewidgets - can you help me, please?
- Sorry - there's no demand for those. Sir.
- You're sure there's no demand?
- Absolutely.
- Thank you.
PO'd customer walks across the square to competitor and picks up a package off the rack. Oddly enough, the first store I tried is closing at the end of this month.
What a bizarre response. How does a clerk say, with a straight face, that there's no demand for something a customer has just that minute requested?
To be fair they are probably just repeating what they have been told from the centre. A shop particularly a clothes shop will only carry what it believes will sell. Fashion shops even more so. The sales person used slight exaggeration.
As someone who works in a frontline customer facing role I have to wonder why some customers still treat you as crap. As a servant. Why they vent their anger at you when you are trying to help them with the problem. We are not servants. The problem was almost certainly caused by someone else. Take your attitude and stick it.
Been there, done that and I agree with you. There is no excuse for it. It is just a symptom of weak character.
Comments
Refining the message for this year's Christmas cards, eh? ;-)
We've only had a few cards so far this year but we've noticed these few super-efficient ones have it down so that they needn't write a single personal word. Their cards are of the "picture of family that looks exactly like the last ten pictures" sort (we're all grown up now we don't change much), return address and our address in the form of computer made stickers -- and no signature at all! Not so much as a "Happy Holidays, love Us." We could send a return card with the weevil blessing and it would have so much more depth and meaning.
- I'm looking for your anglewidgets - can you help me, please?
- Sorry - there's no demand for those. Sir.
- You're sure there's no demand?
- Absolutely.
- Thank you.
PO'd customer walks across the square to competitor and picks up a package off the rack. Oddly enough, the first store I tried is closing at the end of this month.
What a bizarre response. How does a clerk say, with a straight face, that there's no demand for something a customer has just that minute requested?
- I cant find boot-cut jeans on the racks. Do you know where they are please?
- Sorry madam - no-one wants to buy those any more.
- ??
We haven't sold a pair in over a year.
When did you stop carrying them?
Over a year ago.
Been there, done that and I agree with you. There is no excuse for it. It is just a symptom of weak character.
More likely they just skipped a word, viz. “no one important wants to buy those any more”.